• (+91)8973331444/ (+91) 9367771010
  • support@shrikannancrackers.in
THE ORDER/PRODUCT IN CART PLACED ARE FOR STOCK CONFIRMATION PURPOSE/ENQUIRY PURPOSE ONLY.
All products are subject to availability as per Honourable Supreme Court Order only.

Cancellation & Refund Policy


Last updated on 10-01-2024 12:37:49

ALPHA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• ALPHA does not accept cancellation requests for items like fire sticks or oodhupathi,hand sparklers,Rockets, no proof of dissatisfied product performance etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision/refund.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the ALPHA, it’ll take 1-2 Days days for the refund to be processed to the end customer.
• In case of return please return the goods without opening the package and all the contents such as all products in the invoice, packing, if any free or promotion products added with the shipment, bill, etc. Return with only fireworks permitted transport to office address:

ALPHA, 179/1,1st floor (KSB motors) RajaMill road,
Pollachi -642001, TamilNadu, INDIA.


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